11bed Privacy Policy — Your Information Is Completely Safe With Us

11bed (https://11bed.best) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe a healthy, transparent relationship is built on trust — and the foundation of that trust is the security of your personal information.

This Privacy Policy explains what information is collected when you use the 11bed platform, how it is used, and the steps we take to keep your data secure. This policy is an integral part of our Terms & Conditionsan integral part of.

By using the 11bed platform, you are considered to have accepted this Privacy Policy. Please read it carefully — if you have any questions, contact our support team.

11bed only collects information necessary to provide its services. The table below gives a full breakdown of the data we collect:

We never store your full bank card number or PIN. Financial information related to payment processing is stored directly in encrypted form.

11bed uses your information only for specific purposes. Every piece of data we collect has a clear reason behind it:

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals without interruption.
• Customer Support: To resolve your issues quickly and provide the support you need.
• Security verification: To prevent fraud, money laundering, and unauthorized access.
• Legal compliance: To comply with KYC/AML regulations set by regulatory authorities.
• Service Improvement: To improve your experience and develop new features.
• Promotional Communications: With your consent, to keep you informed about offers and bonuses.

11bed handles your data with the utmost care. We only share information in the limited circumstances outlined below:

• Payment Processors: With mobile banking services such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• KYC Verification Services: With licensed verification agencies for identity verification.
• Legal authorities: When required by a valid court order or directive from a regulatory authority.
• Cybersecurity team: With our internal team to prevent fraud and hacking.

In the event of a business acquisition or merger, your data may be transferred to the new entity. You will be notified in advance if this occurs.

The 11bed website and app use cookies and similar tracking technologies to enhance your browsing experience and improve platform performance.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To understand platform usage and improve our services.
• Marketing cookies: To show you promotional content tailored to your preferences (with your consent).

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

We only retain your data for as long as necessary. Retention periods vary depending on the type of information:

• Account information: For as long as your account remains active, and for 5 years after it is closed.
• Financial transaction records: Up to 7 years, as required by law.
• KYC Verification Documents: 5 years from the date of verification.
• Customer Support Contact: Up to 3 years after an issue is resolved.
• Browsing & Usage Logs: Up to 1 year.

11bed believes you should have full control over your personal information. You have the following rights:

To exercise these rights, please email us: support@11bed.best — We will respond within 30 business days.

11bed uses industry-leading security technology to protect your data:

• 256-bit SSL/TLS encryption: Every data transfer is encrypted.
• Two-Factor Authentication (2FA): OTP verification to log in to your account.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• DDoS protection: Measures to protect the platform from cyber attacks.
• Encrypted database: Stored data is also kept in encrypted form.

Please note — 100% security on the internet cannot be guaranteed. Keep your password strong and never share it with anyone.

11bed strictly prohibits the use of the platform by anyone under the age of 18. We take extra precautions to protect the privacy of minors.

• We do not knowingly collect any information from anyone under the age of 18.
• If a minor is found to have registered, their account will be closed immediately.
• If information from a minor has been collected, it will be deleted upon a guardian's request.

If you suspect that a minor is using our platform, please notify our support team.

11bed may update this Privacy Policy from time to time due to business changes, legal requirements, or technological improvements.

• Any changes will be communicated via your registered email or a notification on the platform.
• You will be notified at least 14 days before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are kept in our archive — available upon request.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is here to help.

We take every complaint seriously and work to resolve it as quickly as possible. Your trust in 11bed is our most valuable asset.